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Physicians: Will an Organization’s Leadership Listen to You?

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As you look for your next position, one area of concern needs to be an organization’s team mentality. How does its leaders approach teamwork? Is it a one-way street, where the employer expects providers to work with the administration, or is it a two-way street, where you work with the administration and they in turn work with you?

Does the leadership encourage clinicians and providers to take ownership of their jobs? Do they seek out your opinion? Is the culture one in which you can thrive?

Recently, I wrote an article for Healthcare Executive Exchange Magazine on Gramercy Surgery Center, a freestanding, Article 28 facility. Gramercy was founded in 2006 by Katy R. Chiang, chief executive officer and president. It is operated and managed by Jeffrey Flynn, chief operating officer and administrator, who joined the center when it was established. Located in New York City, Gramercy is one of Manhattan’s leading multispecialty centers.

Flynn told me that a major factor in Gramercy’s success is its team mentality. “One of our tenets is we want people to thrive and take ownership of their jobs.”

Everyone owns Gramercy, he added, because everybody on the team brings something different and unique to the table.

Having a unified team is especially important when it comes to listening, Flynn said. You can’t be divided on the inside and listening to what’s going on in the healthcare world outside, which trends are picking up steam, and what the needs of communities are. You have to be able to listen to doctors in order to know where they’re coming from and what challenges they’re facing.

That idea of listening is perhaps most important in how an administration seeks to work with its physicians. In considering whether or not you’re going to accept a job offer, consider reaching out to other providers in the community who work with the practice or hospital to get their perspective on the relationship they have with the organization in question. If possible, reach out to providers who are employed within the organization.

Also, consider your current position. Do you have a good working relationship with your current employers and administrative staff? Or are you constantly being required to listen to them without them ever listening to you?

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